Refund Policy & Procedure

Refund Policy

Terms & Conditions for Refund: (Non CPE courses)

1. The Accountant shall process all approved course fee refunds.
2. 80% of the course fee will be refunded, if cancellation is done more than [3] days before the Course Commencement Date
3. 50% of the course fee will be refunded, if cancellation is done before, but not more than [3] days (Within 3 days) before the Course Commencement Date.
4. 0 % will be refunded if the trainee fails to attend after, but not more than [1] days (same day) after the Course Commencement Date.
5. 0 % will be refunded if the trainee fails to attend the course on the commencement date or discontinues mid-way through the course. More than [1] days after the Course Commencement Date
6. 0% to 100% may differ from case to case with valid reason and the Management’s consideration.
7. 100% will be refunded if the student wishes to cancel his booking due to the non-delivery of the course as per the course commencement date.
8. Processing time for approved refunds is seven working days.

Terms & Conditions for Refund: (CPE courses)

1.1 The PEI will notify the Student in writing within three (3) working days after becoming
aware of any of the following (each a “Refund Event”):
(a) It cannot commence the provision of the Course on the Course Commencement
Date;
(b) It cannot complete the provision of the Course by the Course Completion Date;
(c) The Course will be terminated before the Course Completion Date;
(d) The Student does not meet the course entry or matriculation requirements as
stated in Schedule A; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the
Student’s application for the Student Pass.

1.2 Where any of the Refund Events in Clause 1.1 (a) to (c) above has occurred:
(a) The PEI shall use reasonable efforts to make alternative study arrangements for
the Student and shall propose such alternative study arrangements in writing to the
Contracting Party, within ten (10) working days of informing the Contracting Party
of the Refund Event.
(b) If the Contracting Party accepts such alternative study arrangements, the PEI shall
set forth such alternative study arrangements in a written contract and this Contract
shall automatically terminate on the date that such new written contract comes into
effect.
(c) If the PEI does not propose alternative study arrangements to the Contracting Party
within the time stipulated in Clause 1.2(a) above, or the Contracting Party does not
accept such alternative study arrangements, the Contracting Party may forthwith
terminate this Contract by way of a written notice to the PEI.

1.3 Where any of the Refund Events in Clauses 1.1(d) to (e) has occurred, the PEI shall
forthwith terminate this Contract by way of a written notice to the Contracting Party.

1.4 If the Contract is terminated pursuant to Clause 1.2(b) read with Clause 1.1(a), the PEI
shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party
within seven (7) working days of the termination.

1.5 If the Contract is terminated pursuant to Clause 1.2(b) read with either Clause 1.1(b) or
Clause 1.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in
proportion to the uncompleted portion or duration of the Course, whichever is higher, to
the Contracting Party within seven (7) working days of the termination.

1.6 If the Contract is terminated pursuant to Clause 1.3 or Clause 1.2(c) read with Clause
1.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the
Contracting Party within seven (7) working days of the termination.

1.7 If the Contract is terminated pursuant to Clause 1.2(c) read with either Clause 1.1(b) or
Clause 1.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in
proportion to the uncompleted portion or duration of the Course, whichever is higher, to
the Contracting Party within seven (7) working days of the termination.

1.8 Refund for Withdrawal During the Cooling-Off Period:
Notwithstanding anything herein contained, the Contracting Party shall be entitled to,
without any liability whatsoever to the PEI, forthwith terminate the Contract at any time
within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return
all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the
receipt of the written notice.

1.9 Refund for Withdrawal Outside the Cooling-Off Period:
Without prejudice to Clauses 1.1 to 1.8 above, the Contracting Party may terminate the
Contract at any time before the Course Completion Date by providing a written notice to
the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund
to the Contracting Party such amount (if any) as determined in accordance with
Schedule D.

Refund Procedure

• If you wish to request for a refund,  Click here to Apply
• Eversafe will communicate to you within 3 working days.
• If you are eligible for the refund, it will be communicated and refund to you within 7 workings days from the date of your request.
• The Accountant shall process all approved course fee refunds.
• Processing time for approved refunds is seven working days.