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Refund Policy

Terms & Conditions for Refund: (Non CPE courses)

  1. The Accountant shall process all approved course fee refunds.
  2. 80% of the course fee will be refunded, if cancellation is done more than [3] days before the Course Commencement Date
  3. 50% of the course fee will be refunded, if cancellation is done before, but not more than [3] days (Within 3 days) before the Course Commencement Date.
  4. 0 % will be refunded if the trainee fails to attend after, but not more than [1] days (same day) after the Course Commencement Date days (same day) after the Course Commencement Date
  5. 0 % will be refunded if the trainee fails to attend the course on the commencement date or discontinues mid-way through the course. More than [1] days after the Course Commencement Date
  6. 0% to 100% may differ from case to case with valid reason and the Management’s consideration.
  7. 100% will be refunded if the student wishes to cancel his booking due to the non-delivery of the course as per the course commencement date.
  8. 100% will be refunded if the student wishes to withdraw his booking within the cooling-off period only for PEI courses. (The PEI will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties).
  9. Processing time for approved refunds is seven working days.

 

Terms & Conditions for Refund: (CPE courses)

1.1 Refund for Withdrawal Due to Non-Delivery of Course:
The PEI will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation
requirement as set by the organization stated in Schedule A within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
1.2 Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated in Clause
2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D.
1.3 Refund During Cooling-Off Period:
The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[80%]more than [3] days before the Course Commencement Date
[50%]before, but not more than [3] days (within 3 days) before the Course Commencement Date
[0%]after, but not more than [1] days (same day) after the Course Commencement Date
[0%]more than [1] days after the Course Commencement Date
[0% to 100%]With valid reason and the Management’s consideration, may differ from case to case.

Refund Procedure

  • If you wish to request for a refund,  Click here to Apply
  • Eversafe will communicate to you within 3 working days.
  • If you are eligible for the refund, it will be communicated and refund to you within 7 workings days from the date of your request.